Pick Up & Delivery Information
Waterproof panelling orders can be collected FOC from the Sydney warehouse. Sydney orders can also be delivered to the Sydney metropolitan area for a $110 delivery charge.
For waterproof panelling orders outside Sydney deliveries will be to one of the below courier depots for between $120 to $180. For Perth, Tasmania, Darwin and for other depot options please contact us with your requiremenst to receive a quote; and we will work with you to get you the best possible price.
Available courier depots:
ADELAIDE - HUNTER EXPRESS, 344 FINDON ROAD, KIDMAN PARK, 5025
BRISBANE - HUNTER EXPRESS, 97 BANCROFT ROAD, PINKENBA, 4008
BRISBANE - BRIBIE ISLAND EXPRESS, 1/29 CESSNA DRIVE, CABOOLTURE, 4510
CANBERRA - UNIVERSAL EXPRESS GROUP, 20 KEMBLE COURT, MITCHELL, 2911
MELBOURNE - DUPONT TRANSPORT, 3 PRIMA COURT, TULLAMARINE, 3043
MELBOURNE - SUNRISE OVERSEAS, 6/435 OLD GEELONG RD, HOPPERS CROSSING, 3029
MELBOURNE - HUNTER EXPRESS, 64 POUND ROAD WEST, DANDENONG SOUTH, 3175
NEWCASTLE - TOWERS TRANSPORT, 23 GLENWOOD DRIVE (THORNTON), NEWCASTLE, 2300
* PERTH - PEP TRANSPORT, 17 HAZELHURST ST, KEWDALE, 6105
WOLLONGONG - SUREAS TRANSPORT, 91-95 MONTAGUE STREET, NORTH WOLLONGONG, 2500
* PERTH - Please contact us for a freight quote.
Panelling orders over $2,500 (excluding Perth) receive Free delivery
All shipping charges will be automatically calculated for you at the checkout page.
As a guide customer orders to be collected FOC from the Sydney warehouse or delivered to the Sydney Metropolitan area have a lead time from order of 1 business day. All other orders will approximately be available for collection from the courier depot within 2 to 5 business days.
Smaller product items such as the Fugi Kits, Silicones & Adhesives are sent nationwide via Australia Post or by courier.
The delivery charges are either $8 or $12 depending on the product and number of items ordered.
For all sealants and adhesives orders above $400 we provide a free delivery service.
If you are not satisfied with an item once you've received it, please let us know within 7 days of the date you received it for an exchange or a refund. The item(s) must be notified to us within 7 days from the date it was received. Any items listed at a discounted or sale price are exchange only.
How to Return/Exchange Items
Send the item(s) back to us together with your full name, address, phone number, e-mail address and details of the items you are returning, the reason for returning them and whether you want a refund or an exchange.
ANY ITEMS RETURNED MUST BE IN THEIR ORIGINAL CONDITION! We will not accept returns if they are used or damaged.
A restocking fee will be charged to you equal to 20% of the value of the returned goods for all products returned to us.
If you have any questions about our returns policy please contact us at firstname.lastname@example.org