AB Building Products - Delivery Information

IMPORTANT INFORMATION REGARDING CORONVIRUS - UPDATED 24th March 2020

Dear valued AB customer,

First and foremost we hope you and your loved ones are all well and remain so during these challenging times the world is facing.

As we all struggle to come to terms with the impact of Coronavirus, we wanted to give you an update on the measures that we are taking to ensure a safe and reliable online and offline shopping experience.

We work closely with DHL and other distribution partners used by AB Building Products in the UK and currently we are experiencing a normal service and customers are receiving their items on time. However, our distribution partners have stated that service levels may change without notice and on a daily basis. We will try and keep you informed to the best of our ability about your order.

There are some temporarily closed borders across the EU and some import challenges being reported in EU counties, so please do expect some delays for internationally items.

AB are continuing to monitor the situation and are working hard to ensure that we maintain the health and safety of our employees and distribution partners in line with advice from WHO, NHS, UK Gov and local health authorities.

If you have any further questions on this subject please email orders@abbuildingproducts.co.uk.

Regards

AB Building Products

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Delivery services available vary depending your location and the type of products being purchased.

All orders placed before 2pm Monday to Thursday choosing Standard Next day, Next Day 12noon or Next Day 10:30am, will be dispatched same day for next day delivery. 

Orders on Friday placed before 2pm on Standard Next day will be delivered on Monday. 

For weekend deliveries on orders placed before 2pm on Friday, please select Saturday or Sunday delivery option in the checkout. 
 

Collect from AB Building Products: All customers have the option to collect free of charge directly from AB Building Products at the following address. All customers will be contacted when their order is ready for collection.

Collection Address: Unit 5 Regents Court, South Way, Walworth Industrial Estate, Andover, Hampshire, SP10 5NX

Standard Small Items: Quantities of 1 - 2 items have the option for Standard Royal Mail 1st Class Delivery. This is not a guaranteed next day service. This option is available on most items in our Silicone / Adhesives and Tools section. There is NO Tracking available on this delivery method. There are some exceptions for example if an item is Flammable or Hazardous, they need to be delivered via a courier.

Standard Small Items: Quantities of 3+ items have the option of courier Next Working Day Delivery. Customer will receive a tracking number for these items and have the option to update their own delivery preferences directly with the courier should you not be in to receive the items, for example "Leave in a safe place" or "Leave with neighbour".

Flammable or Hazardous items (Foam): These items will be shipping via an approved Hazardous courier, Next Day services may not be available on these items, however we will endeavour to dispatch all items on the fastest service available.

Wall Panel Items: All Wall Panel orders are fulfilled and dispatched directly from the manufactures. A Next Day delivery service isn't available on these products. Once an order is placed, AB Building Products will be in contact as soon as possible to update you on an expected delivery date.

Decking items: Twinson orders are fulfilled and dispatched directly from the manufacture. A Next Day delivery service isn't available on these products. Once an order is placed, AB Building Products will be in contact as soon as possible to update you on an expected delivery date.

AB Branded Decking and Decking TIles are generally a stock item and can be arranged for Next Day Delivery, our standard delivery is 2-3 days. For larger commerical orders please contact us and we will be happy to supply a quote, review plans and work with Architects and Designers.

 

AB Building Products are happy to dispatch most items anywhere across the European Union, Australia and USA. If you you require a different location please contact us at orders@abbuildingproducts.co.uk