Returns

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Pick Up & Delivery Information

Waterproof panelling orders can be collected FOC from the Sydney warehouse. Sydney orders can also be delivered to the Sydney metropolitan area for a $110 delivery charge.

For waterproof panelling orders outside Sydney deliveries will be to one of the below courier depots for between $120 to $180. For Perth, Tasmania, Darwin and for other depot options please contact us with your requiremenst to receive a quote; and we will work with you to get you the best possible price.

Available courier depots:

ADELAIDE - HUNTER EXPRESS, 344 FINDON ROAD, KIDMAN PARK, 5025

BRISBANE - HUNTER EXPRESS, 97 BANCROFT ROAD, PINKENBA, 4008

BRISBANE - BRIBIE ISLAND EXPRESS, 1/29 CESSNA DRIVE, CABOOLTURE, 4510

CANBERRA - UNIVERSAL EXPRESS GROUP, 20 KEMBLE COURT, MITCHELL, 2911

MELBOURNE - DUPONT TRANSPORT, 3 PRIMA COURT, TULLAMARINE, 3043

MELBOURNE - SUNRISE OVERSEAS, 6/435 OLD GEELONG RD, HOPPERS CROSSING, 3029

MELBOURNE - HUNTER EXPRESS, 64 POUND ROAD WEST, DANDENONG SOUTH, 3175

NEWCASTLE - TOWERS TRANSPORT, 23 GLENWOOD DRIVE (THORNTON), NEWCASTLE, 2300

 * PERTH - PEP TRANSPORT, 17 HAZELHURST ST, KEWDALE, 6105

WOLLONGONG - SUREAS TRANSPORT, 91-95 MONTAGUE STREET, NORTH WOLLONGONG, 2500

 

* PERTH - Please contact us for a freight quote.

Panelling orders over $2,500 (excluding Perth) receive Free delivery 

All shipping charges will be automatically calculated for you at the checkout page.

As a guide customer orders to be collected FOC from the Sydney warehouse or delivered to the Sydney Metropolitan area have a lead time from order of 1 business day. All other orders will approximately be available for collection from the courier depot within 2 to 5 business days.

Smaller product items such as the Fugi Kits, Silicones & Adhesives are sent nationwide via Australia Post or by courier.

The delivery charges are either $8 or $12 depending on the product and number of items ordered.

For all sealants and adhesives orders above $400 we provide a free delivery service.

Returns Policy

If you are not satisfied with an item once you've received it, please let us know within 7 days of the date you received it for an exchange or a refund. The item(s) must be notified to us within 7 days from the date it was received. Any items listed at a discounted or sale price are exchange only.

How to Return/Exchange Items 
 
Send the item(s) back to us together with your full name, address, phone number, e-mail address and details of the items you are returning, the reason for returning them and whether you want a refund or an exchange.

ANY ITEMS RETURNED MUST BE IN THEIR ORIGINAL CONDITION! We will not accept returns if they are used or damaged.

Restocking Fee
 
A restocking fee will be charged to you equal to 20% of the value of the returned goods for all products returned to us.

If you have any questions about our returns policy please contact us at info@abbuildingproducts.com

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